When businesses and consumers make the move to high-speed Internet service, they want their kits fast. Bell Sympatico must respond to thousands of requests for full kits, as well as replacement components, quickly, efficiently and cost-effectively - every day.
To meet the demand from both businesses and home Internet users for high-speed, efficient delivery of kits - as well as easy and efficient returns - Bell turned to Progistix.
Progistix provides all collateral material, including hardware and software guides, CD's, welcome letters and branded packaging sleeves.
The kitting process includes assembly of an 'Internet starter kit' - including an Ethernet card, filters, adapters, high-speed modem and personalized letter. The kit is shipped directly to a residential or business customer, or to an installation technician.
The efficiency of the streamlined handling process in our Toronto Distribution Center, combined with our partnership with Canada Post's Xpresspost courier service, allows us to provide direct-to-customer and direct-to-business delivery anywhere in Canada within 24 to 48 hours of the order being placed. For Sympatico, it's a fast, cost-effective way to deliver products to customers.
There is also a reverse logistics component that funnels returns directly to Progistix. Specialists in reverse logistics. We credit the customer, provide a file for Bell, close the account and then evaluate the returned components. Complete testing, refurbishing, and restocking are all accomplished in 24 hours. That's a 100% improvement in service from 48 hours at the beginning of the contract.
The entire process is transparent from end-to-end for Bell, and invisible to their customers. The partnership with Bell allows for an on-going analysis and improvements to their processes that provide better and faster service for their customers.
The market for high-speed technology is more demanding than most – because the purchaser’s expectations regarding speed go beyond product capabilities to service responsiveness. Bell is meeting the challenge thanks in part to the outsourcing logistics solutions provided by Progistix. Service parts turnaround time has decreased while efficiencies and productivity have increased. For specific details and information regarding this solution, click contact.
