Manufacturers, distributors and retailers continuously seek competitive strategies to enhance the value their customers derive from the products they sell. Manufacturers in particular, have shifted their focus from the products they produce to the customers they serve. According to AMR Research, over 24% of manufacturer revenues are maintenance related, generating as much as 45% of profits. A vast network of resources (field service technicians, spare parts and technology) must back flawless post-sales support. Companies that deliver indispensable products must improve service delivery strategies. In the event that mistakes occur, customers want them solved quickly. Leading Service Supply Chains provide flexibility and delivery excellence.
Many leading organizations with post-sales service need to outsource key elements of their Service Supply Chain. Helping companies deliver the right product at the right time is but a small part of how Progistix contributes to client’s post-sales success. Progistix configures logistics programs that comprehensively address the needs of your service supply chain via a range of delivery options (as little as30 minutes in some urban centers). Increased fill rates, reduced expediting costs, improved field-service productivity, decreased number of broken calls help our clients achieve measurable and sustainable customer value.