The Progistix customer service group has the capacity to take service orders directly from client customers and ensure the information is instantly forwarded to the appropriate field representative. Bilingual agent services include online order assistance and information, order and rush order processing, transportation requests, order status and online training. The service support group also provides process and systems support, with end-to-end claims management to ensure proper customer credits are issued promptly and replacement orders are processed when required.
| Service |
|---|
| Network Design |
| Parts Planning |
| Critical Parts Service Network |
| Service Parts Fulfillment |
| Emergency Response |
| Consumables and Supplies Fulfillment |
| Bilingual Call Center |
